Technical support

A company can only be judged by how good they are at resolving issues

DSL Plus UK based customer services department provides comprehensive support to both our partners and customers. Our team is highly knowledgeable and skilled and will take ownership of your requests from initial reporting to resolution.

DSL Plus understand that when it come to support and escalation no two customers are the same and each situation is different We run our support systems based on this understanding and within a minimum service level agreement. This agreement allows our partners to report issues based upon response times, allowing for priority of critical issues, resolving a wide range of requests effectively. We work with our partners and give them the ability to define the person or department to be contacted and updated within their business depending upon the level of the support case. Our notifications can be customised to send emails, sms messages, ticket updates and phone calls dependant upon the type of case.

As part of our continuous strategy of development we have invested significant recourses into the training and development of our team and our partner tools. We ensure that all our calls or emails are answered quickly and effectively and keep our partners informed of progress on a regular basis. To improve the service to our partners we have also included Perl Desk ticketing software and our support site as part of the partner toolkit. These allow for much great access to information and management of requests.